Free Shipping on orders above |RM50 (Malaysia) | US$60 (International)|

Frequently Asked Questions

Shipping & Delivery

Shipping & Delivery

Do you offer free shipping?

When will my order ship?

When will my order arrive?

Do I have to pay duties?

How can I track my order?

My package says delivered, but i didn't receive it

Pricing & Payment

What payment methods do you accept?

What currencies do you accept?

Orders

I placed an order but I didn't receive a confirmation email.

How can I cancel my order?

Can I change the shipping address for my order?

Pre-Order / Made-to-Order Items

When do I get charged for Pre-Order / Made-to-Order items?

Return & Exchanges

How can I request for a refund or exchange?

I received a damaged item. What do I do?

I am not happy with my purchase. What can I do?

Jewellery Care

How do I care for my jewellery so that it last longer?