Frequently Asked Questions

Yes! We offer Free Shipping with below order minimums after discounts and promo codes :

We know you want your goodies as soon as possible. All our in stock orders are packed and shipped within 1-3 business days. If your order has not been shipped within this time frame, it may be because of :

- Pre-order items or made-to-order items (we have mentioned this on the product details page)

- Insufficient information (check your email!)

- Any other unforeseen reason (email us immediately!)

Once your order is shipped, you will receive a shipping confirmation via email together with a tracking number.

The time it takes for your order to arrive will depend on your location and shipping method. You may refer to the link below for shipping times. Shipping times are only estimates and excludes weekends, holidays and unforeseen postal delays. 

Shipping Time Chart

Your order(s) may be subject to duties and taxes, which we can't control. As such, customers are responsible for all taxes and import duties levied by their respective countries (this rarely happens).

Once your order is shipped, you will receive a shipping confirmation email. You may follow the View your order link in your email to obtain you tracking number*.

* In some instances, tracking number may not be available for certain country, especially for remote locations. We will notify you if this is the case.

If your tracking number says that your package is delivered, but you haven't received anything, we suggest doing the following :

- Verify the shipping address on your order that it is correct

- Check for attempted delivery note

- Check to see if someone else in your residence or your neighbors accepted it on your behalf

- Allow an extra 1-2 business days - in rare cases, orders have been marked delivered before actually arriving

For international orders, it may take up to 20 business days to be delivered. If full 20 days pass and you do not receive your order, please contact us at info@rachelrosh.com and we will do our best to help you recover and track down your package. Rachel Rosh is not responsible for lost or stolen packages. 

We currently accept all major credit cards ( Visa, MasterCard, American Express) via Paypal. Please choose the Pay with Debit or Credit Cardoption on the PayPal pop-up window to proceed without logging in or registering with PayPal.

All Rachel Rosh orders are processed  in Malaysian Ringgit (MYR). When converting prices to another currency a slight variation of between 2% and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card, you may be charged fees determined by your bank. Rachel Rosh takes no responsibility for any extra charges incurred at the receivers end.

Please login to your Rachel Rosh account and check if the order appears on your order history. If the order still does not appear anywhere but your credit card has been deducted, please send us details of the payment and reference number to info@rachelrosh.com and we will get back to you as soon as possible. 

We want to ship your order out as soon as possible. If you placed an order and changed your mind, please contact us as soon as possible. We will contact you as soon as we receive your request to let you know if the cancellation has been processed. Unfortunately, we are unable to process cancellation for orders that have already been shipped out. For pre-order items, we will charge a 50% cancellation fee if the pre-order item has been processed on our side.

Note : Rachel Rosh reserves the right to cancel an order for any reason, at any time.

Yes you can. Please email us your order number together with the new address ASAP as we are only able to make changes to your order if it has not yet entered the packing process.

To secure a Pre-Order / Made-to-Order, the full payment​ ​is required at checkout. Items will be shipped within the expected delivery dates provided. Customers will be notified when their order is ready and has been dispatched, a link to track the item will be provided. If you have in-stock items within your order, we will ship available items first. 

Rachel Rosh is refund only. Please refer to this link for more information on our return policy.

Oh no! We are sorry that this happened to you. We carefully check all our item before packing and shipping them out. However, damages and defects do happen. Please contact us at info@rachelrosh.com within 24 hours of receiving your item with your order number and photos of the damage. We'll have a look and get back to you within 2 business days.

We want you to have a wonderful shopping experience with Rachel Rosh. If you are not completely satisfied with any of the items in your purchase, you can return them within 14 days from when you received them. Products must be unused and in brand new condition. Please email us at info@rachelrosh.com and we will guide you through the return process. 

We know you love your jewels and want to keep them as long as you can. We suggest following the below tips :

- Keep your jewels dry and clean. Avoid contact with liquids, perfumes and lotions

- Give them a break! As much as you love your jewels, they are not meant to be worn 24/7. 

- Keep to the last on first off rule. They are the very last thing you put on and the very first thing you take off!

- Store them properly in air tight containers so that they don't get exposed to the simplest things like the moisture in the air